Terms & Conditions

NavQuest is a location-based game played in real public spaces. Players visit real-world points of interest, complete challenges and earn coins(an in-game scoring mechanic). Game modes include One Team Challenge, Live Team Battle, Explore and Unlock NavQuest (lifetime access). Each mode has its own duration, pricing and rules described at the point of purchase.

You must be 16 or over to purchase a game. Players under the age of 16 should participate under the supervision of a parent, guardian or responsible adult, who agrees to these Terms on their behalf and remains responsible for their safety and conduct throughout gameplay.

All payments are taken in pounds sterling (£) and processed securely via approved third-party payment providers. NavQuest does not store full card details. Your card statement will show the descriptor NAVQUEST.

Purchases are digital and grant immediate access to gameplay. Standard game purchases (One Team Challenge, Live Team Battle, Explore) can be paid for and played without creating an account — account creation is optional.

Immediate digital access. By completing a purchase and choosing to start gameplay immediately, you agree that access to digital content is provided to you right away. Once gameplay access has been provided or gameplay has started, refunds are generally not available except where required by law or where a technical fault prevents access. If something goes wrong, please get in touch — we’ll always try to help.

Unlock NavQuest (lifetime access) requires creating a NavQuest account. Your account stores your progress, scores and entitlements so you can return at any time. Lifetime access is tied to the account it was purchased on and cannot be transferred.

Unlock NavQuest gives you lifetime access to all current and future NavQuest locations, with one payment and no recurring fees. Lifetime access is delivered through your NavQuest account and includes your saved scores, progress and any new locations as they launch.

“Lifetime” means the lifetime of the service. “Lifetime access” refers to the lifetime of the NavQuest service, not the lifetime of any individual user. We aim to continue improving and expanding NavQuest, but we cannot guarantee that the service, every location, or every game mode will remain available indefinitely.

Future locations, routes and game modes may be added, changed, paused or removed at our discretion. Lifetime access includes future locations that we make available as part of the standard NavQuest service, but does not guarantee that any particular future location will be launched or maintained.

Standard gameplay does not require an account. Lifetime access purchases create a persistent NavQuest account, which is used for access continuity, leaderboards, saved scores, future locations and gameplay continuity. Keep your login details secure — you’re responsible for activity on your account.

Coins are an in-game scoring mechanic. Coins have no monetary value, cannot be exchanged for cash or prizes, and cannot be transferred between accounts or teams. Coin totals may be reset or adjusted where needed to preserve fair play or to correct technical issues.

GPS accuracy may vary based on device, environment, weather, and signal quality. NavQuest cannot guarantee precise location accuracy at all times. Some challenges may take a moment to register or may need to be retried if your device’s location signal is weak.

NavQuest may modify, remove, replace, relocate, or deactivate challenges at any time — for example to respond to safety, access, accuracy or content issues. We aim to keep the game working smoothly but cannot guarantee that any specific challenge will always be available.

Play in the spirit of the game. Do not cheat, spoof your GPS location, share answers publicly, harass other players or behave in any way that brings the game into disrepute. We reserve the right to disqualify teams or close accounts that breach these rules.

Leave every location as you found it. Do not damage, deface, move or remove anything at any challenge location. Respect wildlife, residents, other visitors and sensitive places such as memorials, cemeteries and places of worship. Do not trespass or enter private property in pursuit of a challenge.

Challenge photos may be temporarily stored for validation and operational purposes before automatic deletion (currently approximately 24 hours). Within that window you can download them to your device or request an emailed download link.

Photos are not publicly displayed and are not permanently stored in your account at this stage. By uploading a photo you confirm you have the right to do so and grant us a non-exclusive, royalty-free licence to use it for the purpose of running the game (for example, scoring and moderation). Please avoid uploading sensitive personal information.

This licence is limited to operating, validating, moderating and supporting the game. We will not use your challenge photos for marketing or promotional purposes without your separate permission.

Translations of these Terms, the game interface and challenge content are provided for convenience. The English version remains the governing version in the event of any discrepancy.

Our handling of personal information is described in our Privacy Policy. In short: we collect the minimum needed to run the game, we don’t sell your data, and analytics & marketing cookies are opt-in.

Cookies. We use essential cookies and similar technologies to run the site, and may use optional analytics or marketing cookies only where you have given consent. You can manage your cookie preferences at any time from our Privacy Policy page.

Your data rights. You can contact support@navquest.fun to request help with your account, access to your data, or correction or deletion of your information, subject to any legal or operational retention requirements.

To the maximum extent permitted by law, our total liability to you in connection with the game is limited to the amount you paid for the relevant session. Nothing in these Terms limits any liability that cannot be limited under applicable law.

We may update these Terms from time to time. The version that applies to your game is the one published on the date of your purchase.

NavQuest is currently in beta. During beta testing the service may contain errors, incomplete features, test markers, experimental pricing, temporary routes or changing content. We may update, reset, remove or adjust beta features, leaderboards, coins, routes or challenges as we improve the service. Thanks for bearing with us — your feedback genuinely helps shape the game.

NavQuest Interactive Limited, Jersey. For any questions about these Terms, your account or your purchase, email support@navquest.fun.